Terms of service

1. Acceptance

Use of the cifraHQ Enterprise service ("the service") is subject to the Enterprise commercial agreement signed between P4 Software ("the company") and the contracting entity ("the customer"). These terms complement that agreement and apply to every user authorized by the customer. Access to the platform implies acceptance of the master agreement and these terms.

2. Account responsibilities

The customer is responsible for: (a) designating an administrative contact for user and permission management; (b) maintaining the confidentiality of credentials assigned to their users; (c) notifying the company of any unauthorized use of accounts or known security incidents; (d) complying with the acceptable-use policies documented in the operational exhibit of the agreement. The company is not responsible for actions executed on the platform under valid customer credentials.

3. Fees and invoicing

Service fees are set in the custom quote signed by both parties, consistent with the model described at /en/pricing. No standard per-seat rates are published; each contract reflects the agreed user band, number of consolidated entities and scope of implementation services. Invoices are issued per the contract cycle (typically monthly or annual) in USD or PAB, absent an alternative arrangement documented in the agreement.

4. Intellectual property

Platform. cifraHQ Enterprise, including its source code, design, documentation, trademarks and all platform components, is the exclusive property of P4 Software. The agreement grants the customer a limited, non-exclusive, non-transferable license to use the service during the term of the agreement.

Customer data. Operational data, masters, transactions, generated reports and any other content the customer uploads or produces through the service are and remain the exclusive property of the customer. The company claims no rights over customer data beyond those necessary to deliver the contracted service.

5. Data processing

The processing of personal and operational data is governed by the privacy policy and by the Data Processing Addendum included in the Enterprise agreement. The company acts as processor on behalf of the customer, and commits to the security controls described at /en/security.

6. Confidentiality

Both parties commit to treat as confidential any non-public information received in the context of the contractual relationship, including financial, technical, commercial and customer information. The confidentiality obligation survives termination of the agreement for the term established in the master agreement. Standard exclusions apply for public information, independently developed information, and information required by a competent judicial authority.

7. Termination and portability

Either party may terminate the agreement under the conditions established in the master agreement. Upon termination, the customer retains read access to the tenant for a minimum of ninety days to export their data via the public API or the export-bridge. After that period, the company irreversibly deletes the tenant database. The customer may request, within the same period, a final data delivery in a standard format documented in the operational exhibit of the agreement.

8. Limitation of liability

The total aggregate liability of either party for any cause related to the agreement — except in cases of willful misconduct, gross negligence, or breach of confidentiality or intellectual property obligations — is mutually limited to the amounts effectively paid by the customer to the company in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential damages, lost profits or loss of data beyond what is covered by the SLA documented at /en/legal/sla.

9. Governing law and jurisdiction

This agreement is governed by the laws of the Republic of Panama. Disputes that cannot be resolved amicably are submitted to the competent courts of Panama City, or to commercial arbitration under the terms established in the master agreement when the parties have expressly so agreed.

10. Changes to these terms

Material changes to these terms are communicated to active Enterprise customers at least thirty days in advance via email to the administrative contact designated in the agreement. The date of the last revision is indicated at the top of this document.